MelissaPayne
June 16, 2020
"Great airlines, will definitely fly with Scoot again"
Scoot has been relatively proactive in resolving customers' issues amidst the Covid19 pandemic. They were quick to issue a 'refund' mechanism on their website - saving the trouble of having to get through to the customer service hotlines. Subsequently, they even revised their policy to issue 1. 100%refund via original mode of payment; or 2. 120% refund in credit vouchers. This gesture is really appreciated, especially in these difficult times (for both the airlines and the customers). I would certainly choose to fly with Scoot again.